Policy statement
Sumax Communication Limited operates a quality management system designed around the internationally recognised ISO 9001 quality management principles, with the aim of consistently meeting customer and applicable statutory and regulatory requirements, and continually improving our performance.
Our commitments
- Understand and confirm each customer’s requirements in writing before we commit.
- Supply only genuine products sourced from manufacturers and their authorised distributors.
- Inspect every consignment against the order and specification before delivery.
- Evaluate and monitor our suppliers on quality, delivery and conduct.
- Provide complete and accurate documentation with every delivery.
- Record and investigate non-conformances and complaints, and take corrective action.
- Set measurable quality objectives, including on-time delivery, first-time-right installation and customer satisfaction, and review them regularly.
- Train our people so that everyone understands how their work affects quality.
Scope and commitment
This policy applies to all Sumax Communication Limited directors, employees, contractors and suppliers acting on our behalf. Management provides the resources needed to implement it, communicates it to everyone it covers, and reviews it periodically to keep it effective. Questions may be directed to info@sumax.com.ng.